Shipping policy
We are committed to delivering your order quickly, safely, and reliably. This Shipping Information outlines our shipping options, timeframes, and procedures for orders.
1. Shipping Rates & Free Shipping
We offer free standard shipping on all orders over $99. Orders below this threshold will be charged a shipping rate based on the selected delivery method at checkout.
2. Shipping Carriers
The available shipping options and rates will be displayed at checkout based on your location and order details.
3. Estimated Delivery Times
Estimated delivery timeframes are displayed on the checkout page based on your location and selected shipping method.
Please note: these timeframes do not include order processing time.
4. Address Accuracy and Delivery Responsibility
It is the customer’s responsibility to provide an accurate and complete shipping address at the time of purchase.
Delivery addresses can only be changed prior to dispatch.
If a package is undeliverable due to incorrect address information, refusal upon delivery, or absence of a recipient, we reserve the right to either:
- Reship the item to you for an additional shipping fee, or
- Issue a partial refund, excluding the original shipping cost – this applies only to non-personalized items.
Shipping fees are non-refundable, including in cases where delivery is unsuccessful due to customer error or refusal.
5. Delays and Exceptions
While we strive to ensure prompt delivery, delays may occur due to:
- Carrier disruptions
- Weather conditions
- Holidays or peak seasonal demand
- Inaccurate shipping information
We encourage you to consider these factors, especially for time-sensitive or gift orders.
6. Delivery Issues
If your tracking information indicates that your order has been delivered but you haven’t received it, we recommend taking the following steps:
- Check with your neighbors, building staff, or other nearby locations where the package may have been left.
- Reach out to the shipping carrier directly, as they may be able to provide additional details or assist with locating the package.
- If you’re still unable to locate your order after taking these steps, please don’t hesitate to contact us — we’ll be happy to help you resolve the issue.