All of our leather goods are made to order and handcrafted with care. Please note that processing time takes 3-4 business days before your order is shipped.

If you're purchasing a gift or need your item by a specific date, be sure to factor in both the processing time and the shipping time. The estimated delivery window shown at checkout only reflects shipping time — it does not include the 3-4 business days we need to prepare your order.

We kindly encourage you to double-check all order details before completing your purchase. Every leather item is made to order and requires a great deal of time and care. Because even small changes can affect the entire production process, we are typically unable to make modifications once the order is confirmed.

However, we understand that mistakes can happen. If you notice an error within one hour of placing your order, please contact us immediately. If production hasn't started yet, we’ll do our best to make the necessary adjustments.

Depending on your location and the purchased items, VAT or other applicable taxes may be charged. Customers are responsible for covering any local taxes, customs duties, or fees.

We work with a range of trusted delivery carriers to ensure your order arrives safely and on time. Depending on the destination and service selected at checkout, your package may be shipped via USPS, UPS, FedEx, or National Post for international shipments.

Shipping times vary depending on your location and the shipping method you select at checkout. An estimated delivery timeframe will be displayed during checkout for your convenience.

Please note that while we aim to meet these timelines, delays caused by weather, carrier issues, customs processing, or peak demand periods are beyond our control. Our shop is not responsible for such delays, so we recommend factoring in potential disruptions when planning orders for special occasions.

If your delivery status says delivered, start by checking with the carrier. Packages might be left with a neighbor or at another safe location. If there’s no update from the carrier, contact us for assistance, and we’ll work with you to resolve the issue.

We do our best to show colors accurately, but variations may occur due to:

• The natural differences in leather grain and texture
• Patina and darkening that develop over time
• Screen settings and lighting during photography
• Individual color perception

Marks, scuffs, and slight variations are natural features of leather and contribute to each item's unique character.

Natural marks, scuffs, and small wrinkles are common in real leather and reflect its authenticity. These features give each item a one-of-a-kind, vintage look. If you'd like to soften their appearance, gently rub the area with a soft cloth or apply a small amount of leather conditioner. Over time, these marks tend to blend in beautifully as the leather ages.

To preserve the shape and condition of your leather item, store it in a cool, dry place away from direct sunlight. Avoid plastic bags — use a dust bag or breathable fabric instead to allow the leather to breathe.

Personalized items are made to order and are therefore non-refundable. However, if the personalization was completed incorrectly due to our mistake, we’ll gladly offer a replacement or refund.

You must contact us within 14 days of delivery to initiate a return or exchange. Returned items must be unused and in their original condition.
Please note that personalized items are not eligible for return or exchange.
However, if the personalization was completed incorrectly due to our mistake, we’ll gladly offer a replacement or refund.

Once we receive and inspect the returned item, eligible refunds will be issued to your original payment method. Please allow up to 7 business days for processing, depending on your bank’s policies.

In most cases, customers are responsible for return shipping costs. However, if the issue is due to our mistake, we will cover all shipping fees for the return or exchange.

You may cancel your order for non-personalized items within 12 hours of purchase. Personalized orders can be canceled within 1 hour of placing the order.